Fast forward a few days and the root cause was identified, I had a simple workaround in place and working in production(and had learned a lot from other Support Engineers that had contributed). Its was great to see a response from an Engineer in just a couple hours.
I gave it a relatively low priority so I would know what to expect with future tickets. Just hours after our Support PO went thru, I opened a ticket.
My boss, Daya Rajaratnam, decided we needed to get Commercial Support and open proper tickets and also to show our support of the VyOS Team. We were struggling due to a single “show-stopper” issue, month after month, and not able to proceed with the rest of the refresh project. My boss just recently purchased a VyOS Subscription, or license, because we were experiencing a couple bizarre issues during our VyOS refresh of 30+ routers. I believe it was Taras that even updated the VyOS/VMware doc to clarify a few things that I needed help understanding. Taras, Yuriy, Jose, (and I hope I didn’t miss anyone) are quick to contribute and answer any questions I have. I think Dmitriy has owned our last 2 ticket, and the rest of the Support Team have all helped out. I have nothing but good things to say about the VyOS Support Engineers.
